Google Apps for Work Administration

BC Cloud Solutions Help Desk - Google Apps Support Service
Excellence in Google Apps support and education.

Cloud applications generally require significantly less effort to maintain due to the lack of hardware and infrastructure software. However, there may be times when your organization needs a little extra help with various administrative tasks, like provisioning users, accessing important documents and implementing pivotal security policies.

The BC Cloud Solutions Cloud Management team strives to ensure every end-user is fully equipped to maximize the value of our customers’ investment in the cloud. BC Cloud Solutions’ extensive experience with Google Apps, salesforce.com and other cloud platforms allows us to act as your trusted guide as your organization embarks on your journey to a more agile business in the cloud.

Communication is a vital part of any transition. Through every stage of the adoption process and the duration of our partnership afterward, our product and technical support specialists are available to answer questions and offer valuable insights about our technology solutions.

BC Cloud Solutions’ Google Apps Support

All of BC Cloud Solutions Google Apps users receive a level of customer and product support that’s guaranteed to help you maximize the value of your investment in Google Apps for Work and fully leverage the collaboration suite to drive innovation within your organization. BC Cloud Solutions was the first and is the only Google Partner to offer Google Apps Support 7 days a week.

BC Cloud Solutions’ Google Apps Premium Support Services

  • Google Apps Premium Support 7 days a week
  • Google Apps Premium Support for Clients Admins & Users via Support Portal, Email, Phone and Remote PC/MAC Access
  • Google Apps support for all 6 Core Google Apps services
  • Google Apps for Work, Education, Government Account Management
  • Google Apps Vault Management
  • Google Apps Service monitoring
  • Google Apps security management
  • Google Apps Account Organization inventory
  • Google Apps Annual management meeting
  • Google Apps Support Case Management & Monitoring
  • Open and or Escalate support cases with Google Enterprise Support. Our Partnership with Google allows us to function as your advocate on support and product related issues and concerns
  • Advanced Admin Support – Leverage expert BC Cloud Solutions’ resources to minimize Google Support tickets and reduce response and resolution time
  • Google Apps user management, user account provisioning & user account services provisioning
  • Custom Google Apps Learning Center Site
  • Simple Flat Rate Pricing per year plus Flat Rate Pricing per user per year

We understand that your organization’s IT landscape will look quite different in the cloud. Our cloud management team will help you take advantage of new features as they roll out, keeping you up-to-date and comfortable with the latest cloud technology.

BC Cloud Solutions prides itself on offering vendor-level expertise in dealing with technical Google Apps for Work support enquiries.

 

How Can Cloud Management Help You?
Enjoy the Benefits of a Full-Service Staff of Google Apps Specialists

  • Regular communications:
    Monthly “Keeping Up in the Cloud” newsletters and webinars are designed to deliver the most up-to-date information about the cloud. Free monthly Google Apps on-boarding training webinars are also offered for your organization’s new employees or for those who simply need a refresher.
  • Customized support:
    Our cloud management team provides advanced administrator support, and conducts strategic business and technology reviews regarding cloud evolution and how it relates to a client’s business.
  • Google support escalation and advocacy:
    The BC Cloud Solutions team ensures that your organization’s support cases are more quickly addressed within our partner organizations.
  • Account management and annual health check:
    Every customer is important to our cloud management team. We make sure that our clients are getting the most out of their Google Apps and Salesforce licenses every step of the way.